We endeavour to dispatch orders on the same or next day for fastest possible delivery times. Coolskin oven gloves can take up to 3 days to dispatch. Please do allow 5 business days for delivery before contacting us.

In the unlikely event that you have not received your order within 5 working days, please contact us. If we anticipate a delay with your order, we will telephone or email you.

Carriage, if any, is added automatically to the shopping basket before check-out.

If you find that your gloves are not in perfect condition we will give you a full refund.

If the gloves are the wrong size for you, we will swap them free of charge or offer a refund.

Standard delivery is included in any refund, though other delivery options, such as overseas and special next-day can not be refunded unless the product is faulty.

Please contact us by email to arrange a return - we will give you the appropriate returns address.

We rely on your honesty but please note.....

CONDITIONS OF RETURN

• We operate a common sense policy!
• The gloves must be in a new, re-saleable condition to be accepted back by us for a size change.
• The gloves must not have been worn other than to be tried for size.
• We will not accept gloves that have become dirty, even if subsequently cleaned.
• Returns must normally be made within four weeks (28 days) of purchase, though we extend this to 6 weeks around Christmas.
• If the gloves arrived in a manufacturer's packaging then they must be returned in the same.
• It is the responsibility of the returning party to pay for return carriage costs.
• We cannot be held responsible for goods lost in return transit, it is advised to insure returns and keep proofs of sending.

FAULTY GOODS

In the unlikely event that you feel your gloves are substandard, please contact us to arrange the return and we will apply a full refund or replacement according to your choice.